How It Works
Welcome to the Dedoles B2B portal, platform designed primarily for business customers interested in reselling our products, or purchasing larger quantities for corporate use.
Below you will find answers to the most frequently asked questions about becoming a Dedoles B2B partner and ordering process. If you cannot find the answer you are looking for or have any special requests, please use the contact form to get in touch with our team.
1. Registration & Customer Account
How do I create a B2B account?
To create a B2B account, please register here. After submission, our team will review your request and get back to you, usually within 48 hours on business days.
What happens after I submit the registration form?
After reviewing your request, we will contact you with further details, including key cooperation terms. Registration alone does not automatically grant access to the B2B platform. Customer account access and ordering permissions are activated only after you confirm your interest in placing your first order.
How do I log in to my customer account?
After your account is created and ordering permissions are granted, you will receive an email with a login link. All future logins to the B2B platform are done using your email address and a one-time password sent to that email. Make sure to always use the same email address that was used during registration or later added to your company account.
Can multiple users access one company account?
Yes. Additional users can be added to a company account once it is created.
Can we add multiple delivery addresses under one account?
Yes. Multiple locations (delivery addresses) can be added under a single company account.
2. Ordering Process
How do I place an order on the B2B portal?
Orders are placed in a similar way as in a standard e-shop. Simply add items to your cart and confirm the order. Products can be browsed via the menu on the right or searched by product name (in English) or product code using the search tool in the top right corner.
Can I modify or cancel an order after submission?
Once an order has been submitted, it cannot be modified or cancelled directly in the portal. Please contact your assigned sales representative if you wish to make any changes.
Is there a minimum order quantity (MOQ)?
There is no MOQ per item. However, minimum order value applies:
- €300 (excl. VAT) for EU countries
- €600 (excl. VAT) for non-EU countries, due to higher administrative costs associated with processing such orders
- A maximum of 2,000 items per order applies.
3. Payment, pricing & VAT
What payment methods do you accept?
Currently, the only accepted payment method is bank transfer.
How do I pay for my order?
After placing your order, you will receive a confirmation email with all necessary details for making the bank transfer. If your company requires a proforma invoice, please contact your assigned sales representative.
What are your payment terms?
All orders are payable 100% in advance, witin 3 business days from placing the order.
Are prices inclusive of VAT, duties or taxes?
No, prices are shown excluding VAT, as well as any taxes or duties related to exports outside the EU.
For EU companies: if no valid VAT number was provided during the registration or customer account setup, the applicable VAT rate will be automatically added at checkout.
For non-EU companies: any import duties and taxes are the responsibility of the customer and are payable upon delivery of the order.
4. Order Preparation, Lead Times & Delivery
How long does it take to prepare and deliver my order?
Order preparation usually takes up to 8 days from the date of payment reception. Preparation time also depends on the order content, total order quantity and season. During peak periods (e.g. special campaigns, Black Friday or pre-Christmas period), this timeframe may be longer.
Delivery time depends on the destination country and the selected carrier, and within the EU usually takes up to one week. Delivery times may be longer during peak periods.
I need to receive my order in a shorter time, is it possible?
Please contact your sales representative. They will check warehouse capacity and, if possible, suggest an express shipping option.
What are the delivery options?
Orders are typically shipped via contracted courier services. If you prefer to arrange your own courier or your own pickup from our warehouse (located in Trnava, Slovakia), this shall be communicated before placing the order.
Where do you ship?
We offer a standard shipping to all EU countries and the United Kingdom. For all other destinations, please contact us directly.
How are shipping costs calculated?
Shipping costs are calculated based on weight. Charges apply per every 15 kg. The current shipping price list per country is available here.
Can we track our shipment?
Yes. Tracking information is provided after the order has been dispatched.
5. Product Availability & Assortment
Can I see real-time stock availability?
Yes. Stock availability is visible after logging into your customer account directly on the product page.
Are sold-out products restocked? When?
For restock inquiries, please contact your assigned sales representative and provide the specific SKU codes you would like to check. They will verify availability and possible restock timing.
Where can I find product specifications?
All product specifications are available directly on the product page. If you need product data from your order in an Excel sheet, please contact your sales representative.
Do you offer custom production or customization?
For custom designs or production, please contact us directly. As this involves large-scale production, MOQ applies and is typically above 1,000 pieces for most categories.